Deliveries

Shipping

Service and Shipping

We ship to Portugal (mainland, islands) and Europe.
The shipping is done using CTT.

  • Orders are dispatched from Monday to Friday, excluding holidays.
  • Delivery time:
    • Mainland: up to 2/3 weeks
    • Madeira: up to 3 weeks
    • Açores: from 2 to 3 weeks
    • Europa: up to 3 weeks

You will get a ticket at your address, informing when the order is available.
The order will go to the post office, please use the ticket to collect the order.

ORDER PROCESSING

Most of the orders start with an order process as soon as your online purchase is completed. Your order will start to be processed as soon as the items are in stock, the payment is approved and the delivery address is verified. As soon as the order is sent, we will notify you by email.

TRACKING

You can check the state of the delivery on the order page inside of my account.

DELIVERY ISSUES

If you don’t collect your order from the post office, it will return to our warehouse and this may imply additional processing charges.
In case of the having problems with the delivery please send a email to contact@porter.pt. We will do our best to help.